“The companies have tried as hard as they can to not be in the business of being the arbiters of content. That often falls to very low paid, low-status people called content moderators who do the deletion.” Crossing the line to hate speechĭeciding what on these platforms constitutes speech that crosses the line and what doesn’t can pose a major challenge as it is often far more nuanced than outright hate speech inciting violence. What’s more, “the problem of locating, isolating and removing such content is an ongoing one, so even if we stipulate that OK it’s somehow very easy to know what constitutes hate speech and we can find it – which I don’t think we can assume – then you have the mechanisms to do the removal.
If we want to think about metaphors, it’s trying to close the barn door after the horses have escaped in essence.” 'I was the last person to get out alive': Narrow escape from the New Zealand mosqueĬhristchurch mosque attacks: Mass shootings are rare in New ZealandĮven at that, Roberts is critical of the mainstream players including YouTube, Twitter and Facebook, who she says “have not really taken these issues to heart until fairly recently. The approaches and the orientation to dealing with hate speech, incitement to violence, terroristic materials, differs in these places.” This person had a presence across a number of different kinds of sites. Roberts, is it is “somewhat about apples and oranges when we talk about mainstream commercial platforms in the same breath as some of the more esoteric, disturbing corners of the internet, both of which are implicated in this case. One of the difficulties in tackling such issues, says UCLA assistant professor Sarah T. Of course, not all social media companies are created equal. We alsoĬooperate with law enforcement to facilitate their investigations as required."
Twitter echoed similar sentiments: "Twitter has rigorous processes and a dedicated team in place for managing exigent and emergency situations such as this. In its own statement, YouTube said that "shocking, violent and graphic content has no place on our platforms, and we are employing our technology and human resources to quickly review and remove any and all such violative content on YouTube. As with any major tragedy, we will work cooperatively with the authorities.” We urge people to report all instances to us so our systems can block the video from being shared again.” We are adding each video we find to an internal data base which enables us to detect and automatically remove copies of the videos when uploaded again. Mia Garlick from Facebook New Zealand issued a statement Friday, indicating that, "since the attack happened, teams from across Facebook have been working around the clock to respond to reports and block content, proactively identify content which violates our standards and to support first responders and law enforcement. Related: New Zealand shows America's mass shootings have global consequences racism might be fueling hate around the world This poses once more the question of online radicalization.” "The attack on New Zealand Muslims today is a shocking and disgraceful act of terror,” said David Ibsen, executive director of the non-profit, non-partisan Counter Extremism Project (CEP) global policy organization. “Once again, it has been committed by an extremist aided, abetted and coaxed into action by content on social media. The 28-year-old alleged white supremacist gunman not only livestreamed the rampage via helmet-cam on Facebook and Twitter, but footage of the massacre circulated even hours after the shooting, despite the frantic efforts by Facebook, YouTube, Twitter and Reddit to take it down as quickly as possible, each of which issued the requisite statements condemning the terror, and each of which have codes of conduct that are sometimes violated.Īhead of the attack, the shooter posted a since removed hateful 74-page manifesto on Twitter.Īnd during the killing, he apparently referenced divisive YouTube star PewDiePie, who for the record subsequently tweeted, “I feel absolutely sickened having my name uttered by this person.” Sadly, tough questions with no easy answers. Tough questions are being asked about the role of social media in the wake of the horrific shooting that took the lives of at least 50 people at two New Zealand mosques. Watch Video: Los Angeles increases police protection around area mosques
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